Support
Need help with your rental?
Find answers below, or get in touch with us directly.
FAQ
Visitor Experience
Powerbank not working?
Return it to any station on-site. You can start a new rental if needed. Email us with a screenshot of your first payment and we'll sort it out.
support@checkandcharge.comGeneral questions
Check our FAQ for common visitor questions about rentals, returns, payments, and compatibility.
Browse FAQAre you an event organiser?
For event proposals, setup advice, or technical questions about deploying Check and Charge at your event.
Get in TouchHow we answer
An AI assistant reads your message, looks up your rental and writes a reply. A reply it sends on its own says so. Refunds and other money matters are always decided by a person, and you can ask for a person at any time.