Question 1

What is Check and Charge?

Accepted Answer

Check and Charge is an autonomous powerbank rental service for events. We deploy charging stations (PowerTowers, LockerTowers, or Indoor Units) that let visitors rent a powerbank, charge their phone, and return it at any station on-site. No app, no staff, fully autonomous.

Question 2

How does the rental work?

Accepted Answer

Visitors tap their phone or card on the station. A fully charged powerbank is dispensed. They carry it freely throughout the event. When done, they return it to any Check and Charge station on-site, not just the one they rented from. Payment is handled automatically.

Question 3

Do visitors need to download an app?

Accepted Answer

No. There is no app required. Visitors use NFC tap or a QR code to start the rental. The entire process takes under 30 seconds.

Question 4

Which phones are compatible?

Accepted Answer

All Check and Charge powerbanks include multiple cable types and are compatible with all major smartphones: iPhone, Android, and USB-C devices.

Question 5

How many stations do I need for my event?

Accepted Answer

As a rough guide, plan for 1 PowerTower per 5,000 visitors. We'll refine this based on your site layout, zone layout, and expected peak traffic patterns.

Question 6

How much space does a PowerTower require?

Accepted Answer

A PowerTower is freestanding and requires approximately 0.5m² of floor space. The LockerTower integrates into existing locker panels with zero additional footprint. The Indoor Unit is wall-mounted.

Question 7

Do I need to provide staff?

Accepted Answer

No. The system is fully autonomous. We handle deployment, setup, live monitoring, and takedown. No staff training required on your side.

Question 8

What does Check and Charge need from us?

Accepted Answer

A power outlet per station, internet connectivity (WiFi or ethernet), and a location with high visitor traffic. We handle everything else.

Question 9

What connectivity options are there?

Accepted Answer

Each station needs internet access. WiFi works well for most venues. For outdoor festivals where WiFi coverage is limited, we can deploy stations with Private LTE connectivity.

Question 10

What power does a station need?

Accepted Answer

Each station requires a standard 230V Schuko outlet. No special power infrastructure needed.

Question 11

What happens if a station has a problem during the event?

Accepted Answer

We monitor all stations 24/7 during your event. If a technical issue occurs, we're notified immediately and respond remotely, or dispatch support if needed. You'll rarely need to do anything.

Question 12

How long can visitors keep a powerbank?

Accepted Answer

Powerbanks are rented for the duration of the event. Visitors return them before leaving. If a powerbank is not returned, the full device cost is charged to the payment method used at rental.

Question 13

Can visitors return to any station?

Accepted Answer

Yes. Visitors can return their powerbank to any Check and Charge station on the event grounds, not just the one they rented from. The system tracks returns across all stations in real time.

Question 14

What if a powerbank is damaged or not working?

Accepted Answer

Return the damaged powerbank to any station. If you need to continue charging, you can start a new rental. Email us at support@checkandcharge.com with a screenshot of your original payment and we'll sort it out.

Question 15

What if a visitor forgets to return a powerbank?

Accepted Answer

The deposit will be the maximum amount charged. The powerbank can also be recharged and reused at home. It's yours to keep if the deposit is charged.

Question 16

Are the PowerTowers weatherproof?

Accepted Answer

Yes. The PowerTower is designed for both indoor and outdoor use and is built to handle festival conditions like rain, dust, and crowd exposure. The LockerTower and Indoor Unit are designed for indoor use.

Question 17

How is the system monitored?

Accepted Answer

All Check and Charge stations connect to our central monitoring platform. We track inventory levels, rental activity, battery status, and technical health in real-time. Alerts are triggered automatically if anything deviates.

Question 18

What connectivity does the station need?

Accepted Answer

Each station requires internet connectivity, either WiFi or ethernet. A standard power outlet is also required per unit. We'll confirm connectivity requirements during the quote process.

Question 19

Can stations be branded with our event's logo?

Accepted Answer

Yes, branded wrapping is available at extra cost. It's best to discuss this during the initial setup process so we can factor it in.

Question 20

Can a sponsor activate through Check and Charge?

Accepted Answer

Absolutely. Sponsor branding on charging stations is a high-visibility, functional placement. Visitors use the stations repeatedly, so it's active, appreciated sponsorship rather than passive signage. Best to discuss this during setup so we can plan accordingly.

Frequently asked questions.

General

Ready to add charging to your event?